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Return Policy

 

What is your Online Return Policy?

Return Policy only applicable  for damaged Products

For items that arrive damaged, please email us a photographs within 7 days to info@mer-ek.com

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return. If you are approved, then you will be emailed your store credit information.

For hygiene and safety reasons, we cannot refund or accept returns on used or opened items. For unused items (unopened) we also have 7 days from receipt of items returns policy and can offer a credit note for items returned. For items you would like exchanged the postage cost associated in returning the items to Mer-Ek and redelivering the exchanged items to you are at your expense.

Postage and handling costs to return items to Mer-Ek for a credit note are not covered and are at your expense irrespective of whether or not you received a free shipping offer with that purchase. Please note that we do not offer cash refunds.

 

Cancellation


The Site will not issue any charges if the order has not been dispatched for delivery yet. You shall notify us in writing about canceling your order on the same day of placing the order and before the order has been dispatched. Orders for UAE can still be canceled free of charge on the same day or before the order has been collected by our courier partner company. Our courier will contact you to arrange the delivery. At this time, you shall inform them if you wish to cancel. Once delivery is confirmed, the order cannot be canceled. If a cancellation has been done after confirming delivery with the courier, we will process a refund and 10% administration charge will be deducted from the total invoice value in case of credit card payment. If you selected cash on delivery payment method and confirmed the delivery with the courier, you will have to pay the delivery charge of AED 20 to our courier partner company directly when they do delivery to you and return of the order at the same time

If you have a question or concern, please contact us directly, and we can work together towards a successful outcome.

Contact customer care info@mer-ek.com for specific inquiries
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